Privacy policy

Placing an order

Browse the Essn Play catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".
When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.
You will then be asked to provide us with your shipping and payment information.
Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Pricing Policy

The product prices listed are current and updated. However, these are subject to change without advance notice.
All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
Our products are liable for GST in India.
All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Payment Security

All transactions at essnplay.com are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Essn Play is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled.

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email on contact@essnplay.com within 24 hours of placing the order. You can also call our Customer Care on +91- 8509 90522 (Timings: 9:30 am - 7 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Policy

Purchases are shipped from our warehouse in New Delhi by courier. And they will be delivered within 3-5 business days to your doorstep.

Order Deliveries Will Be Made Between

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
Essn Play is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.
The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes/Convenience charges, etc. on arrival in the destination country.
In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.
Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.

Returns & Refund Policy

If you claim the product was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at contact@essnplay.com with the following details:

Complaint Order Number
Invoice number
Details of your request or complaint
Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
- In case the product is not sealed/ broken products – clear images or video of the non-sealed / broken products along with clear images or video of damage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
- In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
- In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging
- Mono carton refers to the Essn Play box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

Address of dispatch
Name & Address of the customer
Order number
Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Please note orders for Gift boxes are not applicable for exchange or refund here.

Essn Play is not responsible for damage after delivery.

Product Quality Related Complaints

In the case of a product quality concern, please send us an email at contact@essnplay.com within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:

Order number
Product that is highlighted for quality issue
Details of your Request
Images or videos of the product to support the complaint

Depending on the nature of the complaint, the conversation with our executive and his or her analysis of the situation, our customer team representative will then request to have the product sent back to our warehouse for a quality assessment.

All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

Address of dispatch
Name & Address of the customer
Order number
Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the shape; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable

No cash refunds are permitted.